This Payment Policy describes how billing and payments work for services provided by Fruxinfo Private Limited ("Fruxinfo"). Specific commercial terms in a signed project proposal or agreement will prevail over this policy where there is a conflict. Please also see our Refund Policy and Terms & Conditions.
1. Accepted Payment Methods
We accept payment by bank transfer (NEFT/RTGS/IMPS), UPI, and other methods as agreed in writing for a given engagement. For international clients, we accept bank/wire transfers and other methods as agreed. [PAYMENT TERMS TO BE CONFIRMED]
2. Currencies
We bill clients in India in Indian Rupees (INR) and clients in the United States in US Dollars (USD), reflecting our presence in both regions. The currency for an engagement is confirmed in the proposal.
3. Advance & Milestone Structure
Projects typically begin with an advance payment, with the balance billed against agreed milestones as the work progresses. The exact split, milestone definitions, and amounts are set out in the project proposal. Work on a stage generally begins once the corresponding payment is received. [PAYMENT TERMS TO BE CONFIRMED]
4. Invoicing
We issue an invoice for each advance, milestone, or billing cycle. Invoices include the work covered, the amount due, applicable taxes, and the due date. Please raise any invoice queries promptly so we can resolve them quickly.
5. Taxes
Prices are exclusive of taxes unless stated otherwise. Applicable taxes — including Goods and Services Tax (GST) for Indian clients — will be added to invoices as required by law. International invoicing and tax treatment will be handled as applicable. [GST/TAX DETAILS]
6. Late Payments
Payments are due by the date stated on the invoice. Overdue payments may result in a pause of ongoing work until the account is brought up to date, and may attract late-payment charges as set out in the project agreement. [PAYMENT TERMS TO BE CONFIRMED]
7. Retainer Billing Cycle
Ongoing retainer services — such as digital marketing or support and maintenance — are billed in advance on a recurring cycle (typically monthly). The cycle, amount, and notice period for changes or cancellation are set out in your agreement and in our Refund Policy.
8. Third-Party Costs
Costs payable to third parties — such as hosting, domains, licenses, paid tools, or advertising spend — are billed at cost or as agreed, and are separate from our service fees unless explicitly included in a quotation.
9. Contact for Billing
For any billing or payment questions, contact us:
- Fruxinfo Private Limited
- 709 Satyamev Elite, Sardar Patel Ring Road, South Bopal, Ahmedabad, Gujarat 380058
- Phone (India): +91 98984 12890 | Phone (US): +1 (732) 289-2009
- Email: [LEGAL EMAIL]