This Privacy Policy explains how Fruxinfo Private Limited ("Fruxinfo", "we", "us", or "our") collects, uses, and protects the information you share with us when you visit our website or engage our services. We operate from offices in India and the United States and serve clients in both regions.
By using our website or submitting an enquiry, you agree to the practices described in this policy. If you do not agree, please do not use the website or submit your information.
1. Information We Collect
We collect only the information we need to respond to you and deliver our services:
- Information you give us: when you fill in our contact or enquiry form, this typically includes your name, phone number, business name, email address (if provided), and the message or project details you share.
- Information from messaging: if you contact us via WhatsApp, phone, or email, we keep a record of that correspondence so we can follow up.
- Usage data: like most websites, we may automatically collect limited technical information such as your browser type, device, approximate location, and the pages you view, through analytics tools.
2. How We Use Your Information
- To respond to your enquiries and provide quotations.
- To deliver, manage, and support the services you engage us for.
- To communicate with you about your project, account, or requests.
- To understand how our website is used and to improve it.
- To meet legal, accounting, and regulatory obligations.
3. Cookies & Analytics
Our website may use cookies and third-party analytics tools to understand traffic and improve the experience. These tools may collect anonymised or aggregated usage data. You can control or disable cookies through your browser settings; some parts of the site may not function as intended if you do.
4. How We Share Information
We do not sell your personal information. We share it only where necessary:
- With trusted third-party service providers who help us operate — for example, form handling, email, hosting, and analytics providers — who are only permitted to use the data to provide those services to us.
- Where required by law, regulation, legal process, or a valid government request.
- In connection with a business transfer (such as a merger or acquisition), subject to this policy.
5. Data Retention
We keep your information only for as long as needed for the purposes set out above, or as required to meet legal, tax, and accounting obligations. When it is no longer needed, we take reasonable steps to delete or anonymise it.
6. Your Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you.
- Correct information that is inaccurate or incomplete.
- Request deletion of your information, where we are not required to retain it.
- Withdraw consent for communications at any time.
To exercise any of these rights, contact us at [LEGAL EMAIL].
7. Data Security
We use reasonable technical and organisational measures — including secure hosting, access controls, and restricted internal access — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Contact Us About Privacy
For any privacy-related questions or requests, please contact:
- Fruxinfo Private Limited
- India office: 709 Satyamev Elite, Sardar Patel Ring Road, South Bopal, Ahmedabad, Gujarat 380058
- US office: 351 High Street, Middlesex, New Jersey 08846
- Phone (India): +91 98984 12890 | Phone (US): +1 (732) 289-2009
- Email: [LEGAL EMAIL]
9. Grievance Officer
In accordance with applicable Indian information-technology rules, complaints regarding the handling of your personal information may be addressed to our Grievance Officer:
- Name: [GRIEVANCE OFFICER NAME]
- Email: [GRIEVANCE EMAIL]
- Address: 709 Satyamev Elite, Sardar Patel Ring Road, South Bopal, Ahmedabad, Gujarat 380058
We aim to acknowledge and address valid grievances within the timelines required by applicable law.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review it periodically.